The unauthorized sale of train tickets to foreign tourists, including bloggers, on trains operated by Uzbekistan Railways has sparked significant discussions. Authorities have taken action by terminating the employment of the employee involved in this incident, and now the management of Uzbekistan Railways has established an IT center to prevent such occurrences.
On October 30, Uzbekistan Railways inaugurated its new IT center, marking a significant step in implementing President Shavkat Mirziyoyev's directive for digital transformation within the railway sector.
Zufar Narzullayev, Chairman of the Board of Uzbekistan Railways, emphasized the rapid reforms taking place in the country under the leadership of the president and highlighted the fast-paced digitalization within the railway system. The newly established IT center, which began operations on this day, is a direct outcome of this resolution.
The initial phase of the center accommodates 24 programmers and has engaged top talent from various areas of the railway industry, including highly qualified professionals with experience gained from foreign companies. The center offers a mobile and web application with a user-friendly interface for shippers and consignees. Users can create and sign contracts within the system through ERI.
The center also provides services such as automatic tariff calculation based on the route, submitting online transportation applications, selecting cargo terminals, requesting loading and unloading services, tracking wagon locations 24/7, receiving forecasts about wagon arrivals, continuous expense monitoring, real-time statistics on cargo operations, access to available discounts, 24/7 online chat, video consultations for customers, a Call Center + Call Back online service, and the convenience of leaving tickets with a cashback system. These enhancements are aimed at improving the overall experience for railway customers and stakeholders.
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