Xalq bank: "We constantly monitor our employees' performance, especially those who deal with pensions and benefits"

"The quality of service of visiting cashiers who give off pensions and benefits is constantly monitored,"  Fazliddin Abdurahmanov, the head of a call centre of the Xalq Bank (People's Bank) emphasized, during a press tour in the Jizzakh region, Darya correspondent reports.

" To improve the bank's quality of service, the centre makes follow-up calls to the bank's clients and conducts a survey to check and evaluate the quality of staff services at the end of each month. Of course, most of the appeals to us are about pensions and benefits. Pension and benefits issues are on the top of the list that mostly concern the timely cash delivery, and the change of address. for example, if the customer is not at home and the cashier does not deliver the money, the centre will monitor the process and ensure that the pension is delivered to the receiver. We have also many phone calls related to bank cards and loans, ”the bank official says. 
According to Fazliddin Abdurahmanov, the call centre has 68 employees, who receive applications throughout the year.
"Our call centre is open 24/7 for general information, operations, complaints and technical support. Unlike other banks, if a customer is unable to reach out to us, The Xalq bank employee will call and provide services. Our centralized centre receives more than 2,000 online requests every day to provide not only pension and benefit delivery service, but also credit, savings, plastic, international money transfers, services to legal entities, consulting services and operations on mobile banking, ”said the bank official.